Transtelecom JSC is dedicated to 17 UN Sustainable Development Goals (SDGs) and has implemented sustainable development principles into its operations. Each SDG is acknowledged by the Company as having environmental and social implications that are pertinent to its operations.
The Company’s sustainable development policy is founded on the principles of responsible business conduct, an innovative approach, and a focus on long-term outcome. This presents new prospects for economic growth, increased environmental efficacy, and social well-being.
Transtelecom JSC focuses on:
- improving the quality of life of residents in the regions where it operates;
- improving the quality of services through the introduction of innovative technologies;
- implementing social and educational programmes;
- reducing the negative impact on the environment;
- ensuring operational transparency and accountability to stakeholders.
Principles
adopted by
the Company:
Human Rights:
- Support and respect for human rights proclaimed by the international community.
- Eliminating any involvement in their violation.
Labour Relations:
- Supporting freedom of association and the right to collective bargaining.
- Combating all forms of forced and child labour.
- Eliminating discrimination in labour and employment.
Environmental Protection:
- Preventing negative environmental impacts.
- Increasing environmental responsibility.
- Implementing and disseminating environmentally friendly technologies.
Countering Corruption:
- Combating all forms of corruption, including extortion and bribery.
HR
Policy
Headcount and expense dynamics:
| Name | Unit | 2021 | 2022 | 2023 | 2024 |
| Total headcount | people | 3,358 | 3,453 | 3,197 | 2,764 |
| Payroll expenses | mln KZT | 11,955 | 14,767 | 13,014 | 17,113 |
Key indicators for 2024:
- 2,764 employees – total headcount at year-end.
- 17.1 bln KZT – payroll expenses.
- 799 mln KZT – social expenses.
- 110 students completed internships at the Company’s facilities.
The decrease in headcount is due to the completion of several projects and the ongoing transformation of internal processes. Despite this, the Company remains focused on building a stable team of professionals and creating relevant working conditions.
Staff composition
by gender
groups, %
| Total | Personnel category | ||||
| Managers | Professionals / Officers | Workers | |||
| Headcount | persons | 2,764 | 390 | 1,883 | 491 |
| % | 100 | 14 | 68 | 18 | |
| of which: | |||||
| men | persons | 1 539 | 276 | 1,146 | 117 |
| % | 55,7 | 10 | 41.5 | 4.2 | |
| women | persons | 1,225 | 114 | 737 | 374 |
| % | 44.3 | 4.1 | 26.7 | 13.5 | |
Personnel
Structure by Age
Group, %
Personnel
Structure,
by category,%
| Total | Personnel Category | ||||
| Managers | Specialists / Officers | Workers | |||
| Headcount | persons | 2,764 | 390 | 1,883 | 491 |
| % | 100 | 14 | 68 | 18 | |
| of which: | |||||
| under 34 | persons | 1,185 | 102 | 995 | 88 |
| % | 42.9 | 3.7 | 36 | 3.1 | |
| 35-44 | persons | 786 | 161 | 507 | 118 |
| % | 28.4 | 5.8 | 18.3 | 4.3 | |
| from 45 | persons | 793 | 127 | 381 | 285 |
| % | 28.7 | 4.6 | 13.7 | 10.2 | |
Employee Turnover by Position, %
Occupational
Health and Safety
(OHS)
Accidents: In 2024, the injury rate decreased compared to the previous three years. The main causes of severe accidents were falls from height due to lack of safety equipment or emergency supports.
Current incident:
On March 12, 2024, a road accident occurred at the Shymkenttranstelecom branch, resulting in a serious injury to an employee.
Response Measures:
- An unscheduled briefing was conducted.
- A vehicle safety manual was implemented.
- Internal OHS controls were strengthened.
- Periodic medical examinations: 82% of employees passed them.
- Workplace certification: 92% of the planned completion rate.
- Violation rectification rate: 96%.
- OHS training: conducted on-the-job.
Corporate initiatives:
- World Day for Safety and Health at Work was held.
- Processes in the Near Miss system have been automated.
- New regulations and monitoring tools have been implemented.
- Increased emphasis on transport safety, leadership, motivation, and behavioural control.
Injury Rate
Accidents by branch over the past six years
Training and testing of knowledge on OHS
Electrical safety training and knowledge assessment
Staff Training and Development
In 2024, the HR policy maintained its emphasis on employee training and development. 2,065 employees received training (out of a total of 2,764), including 1,944 production personnel and 121 administrative personnel. The primary objective was to cultivate digital and management competencies: information security, data analytics, data network administration, and operation and development of cloud services.
The Company provided certification to 41 employees, which included training in Executive MBA, SOC, IT support, networks, occupational safety, business applications, and risk management. Mandatory training on access permits to facilities (OHS, fire safety, electrical safety, and working at heights, etc.).
Transtelecom JSC continues to collaborate with higher education institutions in the Republic of Kazakhstan: 11 new agreements were signed, 110 students completed apprenticeships, and 40 of them were subsequently employed. The development of the HR brand is aimed at attracting young professionals to the ICT sector.
Social Policy and Corporate Culture
In 2024, social policy expenditures totalled 799 million KZT (130% to the 2023 level). The primary expense categories include compensation for the use of personal property (92 million KZT), housing rent (52 million KZT), one-time payments (13 million KZT), financial assistance (137 million KZT), support for families with children (83 million KZT), bonuses for holidays (including March 8 – 38 million KZT) and anniversaries (6 million KZT), additional vacations (7 million KZT), and the organisation of social and cultural events (371 million KZT).
Corporate events were held, including the 7th Summer Spartakiad in Almaty, with the participation of employees from all branches. Additionally, events were organised for employee children on Children’s Day, certificates for entertainment centre were distributed, and gifts were purchased.
Incentives and Awards
Annual awards for exceptional employees and teams were included in the non-material incentive system in 2024. A total of 324 employees were acknowledged, with 235 located in subsidiaries and 89 in the central office.
The “Best Team 2024” competition was conducted in nine categories (each determined by the nature of activity). Production performance and teamwork efficacy were the determining factors in deciding the winners. Diplomas and cash incentives were awarded to 181 employees.
48 employees were granted departmental awards by the Ministry of Digital Development in celebration of the Company’s 25th anniversary. Among them, 21 were awarded the “Uzdik Baylanysshy” (The Best Operator) badge. 27 employees received certificates of honour and letters of gratitude from the Ministry of Digital Development, Innovation and Aerospace Industry.
Environmental
Protection
Environmental Initiatives and Approach to Environmental Protection
Transtelecom JSC adheres to the principles of environmental responsibility. In light of the telecommunications industry’s comparatively low environmental impact, the Company acknowledges the significance of adherence to environmental legislation and sustainable resource utilisation.
The Company has implemented and continues to operate an Environmental Management System (EMS) that is certified in accordance with the international standard ISO 14001. In 2024, an inspection audit was successfully conducted. Waste management, compliance with emission standards, pollution prevention, implementation of programmes to mitigate negative impacts are among the primary areas of work.
Transtelecom JSC fully adheres to environmental legislation in the Republic of Kazakhstan, including reporting, waste disposal contracts, and observing sanitary standards. During the reporting period, no penalties or violations were documented.
Expenses encompass environmental charges for emissions and waste disposal, investments in the development of maximum permissible emissions standards, environmental impact assessments, and administrative costs for environmental compliance.
Air Emissions and Climate Change
Transtelecom JSC is implementing energy-efficient and environmentally favourable technologies to reduce air pollutant emissions. This aspect is overseen within the framework of an extant Environmental Management System (EMS) that has been certified to ISO 14001. The Company’s branches are required to submit annual reports to regulatory authorities and obtain the requisite permits as part of their production activities. During the reporting period, no violations of environmental legislation were documented.
Procurement
Activities
The procurement of products, works, and services at Transtelecom JSC is conducted in compliance with the internal Procurement Policy and Procurement Management Rules. All supplier selection procedures are regulated and executed through the electronic procurement system, eep.mitwork.kz.
Fair competition criteria and the optimal price-quality ratio are considered when purchasing from a single source. Market prices are analysed from this perspective. In order to enhance the transparency and efficiency of the procurement system, ongoing efforts are being made to revise internal regulations.