Realizing the principle of active dialogue with stakeholders, the Company strives to ensure the highest level of openness and transparency of its operations. The Company maintains active communications with all stakeholders, providing timely information on all aspects of its activities, responding to requests and applications of stakeholders

Interaction with stakeholders is a guarantee of the necessary conditions for the creation of long-term value, achievement of strategic goals and the formation of a positive reputation of Transtelecom JSC. Constructive relationships building with external as well as with internal stakeholders allows for more equitable and sustainable social development, better management of risks and reputations, and a comprehensive assessment of the business environment and the market. It is important for us to know how the stakeholders attribute to the Company, what are their needs and expectations from business and social, environmental and charitable initiatives.

Social partnership, mutually beneficial cooperation, respect, openness and trust are the main rules that guide the Company during interaction with stakeholders.

The basic principles and priorities of interaction with stakeholders are covered by the Company's corporate documents: the Code of Business Conduct and the Corporate Governance Code. Transtelecom JSC through the creation of new and constant improvement of existing mechanisms and procedures for corporate governance, strives to ensure the protection of rights and harmonize the interests of all stakeholders.

In accordance with the action plan to improve corporate governance, all stakeholders of the Company will be covered by the Stakeholders Map where the degree of influence of a particular group is indicated. Thus, the Company plans to allocate a "near" and "long" circle of stakeholders depending on whether they have a direct or indirect impact on the Company's operations, as well as on the influence the Company has thereon.

Key stakeholders of the Company are employees, trade unions, shareholders, suppliers, consumers, government agencies, the media and local communities.

The Company is aimed at constant development and the increase in its value in the interests of shareholders. The Company follows the best practices of corporate governance and cares about its goodwill. The Company provides all shareholders with equal access to information about the Company and its financial position, and also respects the absolute equality of shareholder rights. The main sources of information are mandatory disclosure documents, Annual Report, financial statements, corporate Internet website.

According to the Charter of Transtelecom JSC, the Company is managed by the General Meeting of Shareholders. The Board of Directors and the Management Board of the Company respect and protect the rights of shareholders. Shareholders are interested in the financial results of the Company, but do not lose sight of non-financial indicators that indicate the quality of the management of the Company, such as corporate governance, relations with customers and suppliers, industrial safety and contribution to the development of local communities

The interaction of the Company and personnel is aimed at development of human capital and formation of relationships through cooperation.

Salaries of employees, social benefits and social guarantees, career growth, safety and working conditions fully comply with the laws of the Republic of Kazakhstan/ they are regulated by an employment contract and the Code of Business Conduct. The Company appreciates the contribution of each employee and builds relations with personnel based on respect and cooperation; encourages initiative, responsibility and achievement of ambitious goals. These principles help employees increase their efficiency and achieve high professional results.

In 2017, the Company paid special attention to personnel involvement, satisfaction and loyalty

The results of employees' involvement studies help identify pressing problems and affect the situation in advance. In the face of increasing competition, qualified and motivated employees are the driving force behind the development and maintenance of sustainable business processes, so the Company plans to continue working in this area.

Company's long-term success is impossible without a comprehensive consideration of external environmental factors of the Company. Key external factors include the sustainable development of suppliers and consumers.

The Company is a reliable and conscientious partner and timely fulfills its obligations to suppliers and consumers. Transtelecom JSC adheres to the principles of transparency, fair competition and anti-corruption. The Company does not accept unscrupulous methods of competition and does not participate in collusion. The Company is focused on long-term business cooperation and provides its partners with all the necessary information, remaining open to dialogue and taking into account the position of the second party

The Company regularly monitors the quality of services to meet requirements of State standards of the Republic of Kazakhstan and Standards of the Corporate Standardization System.

The Company strives to build and maintain stable and constructive relationships with state authorities and local self-government based on the principles of responsibility, good faith and respect for mutual interests. Transtelecom JSC actively participates in meetings of committees and working groups related to introduction of amendments to laws and legislative acts of the Republic of Kazakhstan. The Company took an active part in preparing for the Astana-Expo 2017 international exhibition, pursuant to the Action Plan approved by resolution of the Akim of Astana dated September 15, 2014, No.180-1526, the Company is implementing projects to include Astana in the rating of 50 smart cities of the world etc.

The Company does not support political parties and politicians, the Company's voluntary contribution to the welfare of the country, in addition to the legislative minimum, is a large-scale charitable and sponsorship activity

Local communities have a significant impact on the Company, creating an environment and being a source of key resources for the Company. Transtelecom JSC implements a number of projects related to education, job security, cultural events, health care, infrastructure development, landscaping of regions for local communities. Company's interaction with local communities is a systematic activity that positively influences the atmosphere and psychological climate in the presence regions.

In 2018, the Company 100% ensured jobs provisions to the local population.

Without violation of the information disclosure rules of Transtelecom JSC, the Company maintains a high degree of transparency and stays in touch with the media.

The most important information dissemination channel available to the largest number of stakeholders is the official website of the Company (http://www.ttc.kz), in particular, the section about the Company (https://ttc.kz/ru/About/history/). At the website you may find the latest news of the Company, review financial and production indicators, read reports and other useful information about Company's operations, and look at documents regulating the activities of the management and control bodies of Transtelecom JSC, such as: Charter, Regulations on the Board of Directors, Regulations on the Management Board. Being committed to the principle of equal access to information for all stakeholders, Transtelecom JSC posts the information on the official website in three languages: Russian, Kazakh and English.

The high priority of Transtelecom JSC is privacy and non-disclosure of customers information.

The Company has a limited number of assigned employees who have authorized access to the data of Company's consumers and customers. Moreover, the Company considers the client base as a strategic and commercial secret.

Transtelecom JSC discloses the information about its client database to third parties only at the request of the authorized bodies of the Republic of Kazakhstan

During the reporting period, the Company did not have any instances of customer data loss, and there were no complaints regarding violation of privacy of consumers and loss of data on consumers.