Services

Service desk is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees and business partners. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner.

Data processing

Virtual Data Center

Virtual Data Center

One of the solutions for the Company's internal business processes optimization and reduction of significant IT costs is the transition to cloud provider services in order to increase the range of tasks, improve the scalability of IT systems, enhance the security of information exchange and reduce costs. Transtelecom data centers comply with Tier 3 reliability standards

Co-location

Co-location

Co-location - is the customer's server hosting on special sites of Transtelecom JSC to support the operation of the customer's server by using multi-level redundancy of communication channels, ensuring uninterrupted power supply and organizing the necessary climatic variables. Transtelecom data centers comply with Tier 3 reliability standards

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Data center

The services of a Cloud Data Center of Transtelecom JSC are provided under the IaaS service model.

The IaaS infrastructure is an integrated solution that allows application of an easily configurable set of IT infrastructure elements (on demand resources - servers, data warehouses, network devices, software), with access to them via the Internet, that is, without strict bounding of your location to the point of service.

For Office

Workplace arrangement

Workplace arrangement

The «workplace arrangement» service includes control & support for desktop systems, messaging devices, mobile devices and wireless access devices, printing and copying equipment.

Telephony

Telephony

Телефония

Organization of local, long-distance and international communication

Telephone communication is the pioneer of operational communication.

It is used both for the transmission of analog messages and for transmission of digital information and text or graphic, that is why not only people can be subscribers of the telephone network, but various hardware as well. The principle of the telephone network operation is based on the transmission of an audio signal through communication channels.

Benefits:

The own extensive network in the Republic of Kazakhstan, covering all the major cities and all regional centers, many cities of regional importance and villages along the railway lines thereof.
Assurance of reliability and security of signal transmission
The network is built on the basis of the latest advances in technologies (CCS-7 and SIP) using the equipment of leading manufacturers.

Additional services:

Abbreviated dialing
All types of redirects
Alarm clock
Automatic caller ID
Call Waiting
Anti Caller ID
Outgoing restriction
Suspension of incoming communication
Conference call

Additional services:

IP Telephony
IP Telephony is an organization service based on communication protocols, technologies and methods that provide traditional voice communication for telephony, as well as video communication over the Internet or any other IP-networks. is an organization service based on communication protocols, technologies and methods that provide traditional voice communication for telephony, as well as video communication over the Internet or any other IP-networks.

The operating principle of IP telephony is the conversion of voice communications into data packets. The telephones are connected to the data ports of the IP network. Whereby, telephone functions can easily be performed by another device already connected to the network.

Benefits:
  • Savings - the cost of IP-communication is much less than for telephone calls both within the same city, and to distant regions and countries;
  • Opportunity to communicate simultaneously with several people, which saves time, making you able to create a conference in real time;
  • High quality communication;
  • Security of call and data transmission;
  • The opportunity to make a video call, creating a maximum effect of presence;
  • Call routing
  • Incoming caller ID, call forwarding
  • Additional services within IP-telephony, which allows to find out whether a particular subscriber is available, edit and manage the address book, etc.
Service structure:
  • Delivery and configuration of IP phone and mini PBX;
  • IP telephony management;
  • Communication services;
  • Service support during business hours;
  • Replacement of faulty equipment and spare parts.
Telegraphy
Receiving and transmitting telegrams to one or more addresses. Opportunity of execution in a short time (express telegram). The transmitting and receiving device can be connected directly to each other by communication lines or can be connected to automatic telegraph stations of digital and analog systems. The so-called message switching can be used as well, i.e., the accumulation of messages at some point and their further transfer in the right direction and at the right time, in accordance with their urgency.
Benefits:
  • High noise immunity through the code stability;
  • Opportunity to attest any document (certified telegram);
  • Inability to penetrate into the telegraph network from the outside.
Internet

Internet

Access to the Internet is provided through dedicated digital channels - a high-quality and reliable high speed connection, which is organized by allocating a free resource from an existing or a new fiber optic line.

IT implementation and maintenance

IT implementation and maintenance

Information systems implementation services provided for client's business processes automation, product quality raising and management optimization.

IP VPN

IP VPN

IP VPN - Virtual private data transmission network is a technology providing secure (closed from external access) connection of a logical network over a private or public network in the presence of high-speed Internet, for data transmission between objects via TCP/IP protocol.

Contact Center

Contact Center

Contact Center is a specialized operational division of a company with functions related to the processing of telephone calls and the establishment of communication channels with potential customers.

Hosted PBX

Hosted PBX

Service to handle calls, office telephony and full supervision of employees

For Business

ITSM Services

ITSM Services

A set of measures and solutions based on a ServiceNow single cloud platform, with optimal use of resources and customer focus, in order to improve business performance. ServiceNow is an IT infrastructure management system for medium and large businesses based on the automation of key business processes.

CyberSecurity

CyberSecurity

Information cyber security from Transtelecom JSc is a complex of technical and organizational measures aimed at assurance of corporate data security and confidentiality.


Printing Service

Printing Service

Outsourcing of printing services is a complex of measures that allow to solve the problem of printing continuity and quality without the need to keep staff of specialists in copying technology and printing devices on the balance sheet of the Company.

E-Learning

E-Learning

Online training allows to resolve the employees’ training and upgrading issues, providing free access to educational materials from any place.

Electronic document flow

Electronic document flow

The «Everydoc» automated multi-user electronic document management system, accompanies the process of work management of a hierarchical organization to ensure the goals achievement by this organization.

Electronic archive

Electronic archive

System of documents storage in a digital form ensures the reliability of document storage, its confidentiality and delineation of access rights, tracking the history of document use, convenience and speed of searching.

Videoconferencing

Videoconferencing

Telecommunication technology of interactive relation of two or more remote subscribers with the help of hardware and software computer facilities, where they can exchange audio and video information in real time, taking into account the transfer of control data.

SAP Competence Center

SAP Competence Center

Transtelecom JSC opened an SAP competence centre and today is the only authorised S4HANA partner in Kazakhstan with the status

Fiscal Data Operator

Hosted PBX

Hosted PBX

Unlimited recording of calls
Monitoring of all incoming and outgoing calls of employees in a personal account and in a mobile application.
Integration with CRM 
* integration of telephony with CRM with the ability to save with CRM records of calls
* automatically create contacts and transactions
* make calls by clicking on the client number
* automatically transfer the call to the responsible employee
Automatic information
Making automatic calls on the list with playing a pre-recorded message
Call center
Set of functions for creating a contact center

For Home

Telephony

Telephony

Telephone communication is the pioneer of operational communication. It is used both for the transmission of analog messages and for transmission of digital information and text or graphic, that is why not only people can be subscribers of the telephone network, but various hardware as well.

Internet

Internet

The Internet access is provided through dedicated digital channels - a high-quality and reliable high speed connection, which is organized by allocating a free resource from an existing or a new fiber optic line.

Internet

Internet

The Internet access is provided through dedicated digital channels - a high-quality and reliable high speed connection, which is organized by allocating a free resource from an existing or a new fiber optic line.

For communication operators

Internet

Internet

The Internet access is provided through dedicated digital channels - a high-quality and reliable high speed connection, which is organized by allocating a free resource from an existing or a new fiber optic line.

Leasing of digital trunks on the basis of FOCL

Leasing of digital trunks on the basis of FOCL

Transtelecom JSC provides digital communication channels for telecommunication operators throughout the territory of the Republic of Kazakhstan with a bandwidth of 64 kbit/s and above.

International transit of data traffic

International transit of data traffic

Transtelecom JSC together with foreign partners - communication operators, offers the data and voice transmission services between Europe and Asia on the basis of FOCL.

IPLS Services

IPLS Services

The clear digital channel connection technology assumes the use of a copper pair as a connecting line on the section between the operator's node and the subscriber's equipment, and as a transport medium between the nodes of the connection operator of the subscriber's points - the fiber-optic communication line.

B2C partners