Sustainable
Development

243,456 thousand KZT
OTT and equipment rental
899,851 thousand KZT
Local communication services
5,458,998 thousand KZT
OTC service
The growth in data traffic and the expansion of the quality and penetration of Internet access services will continue to be the main trends for the foreseeable future, necessitating additional investments in the construction of telecom networks.

Transtelecom JSC is committed to 17 Sustainable Development Goals by integrating the principles of sustainable development into its operations. Transtelecom is aware that the environmental and social problems that each of the SDGs reflects are relevant and have an impact on any organisation.

The sustainable development initiatives of Transtelecom are founded on the idea of ethical business practises and innovative potential, creating new chances for economic growth, environmental and social well-being.

Transtelecom focuses on improving the quality of life of the population in its places of presence, improving the quality of its services by means of innovative technologies, social and educational programmes, transparency of activities, and reducing the negative impact on environmental issues.

Transtelecom has undertaken
to implement the following
principles:

In the field of human rights:
to support and respect the observance of human rights proclaimed by the international community and to ensure their non-involvement in human rights violations.


In the field of labour relations:
to support freedom of association and practical recognition of the right to collective agreement, advocate the abolition of all forms of forced labour and the total eradication of child labour, as well as the elimination of discrimination in employment and occupation.


In the field of environmental protection:
to contribute to the prevention of adverse impacts on the environment; to take initiatives aimed at increasing responsibility for the state of the environment; to promote the development and dissemination of environmentally friendly technologies.


In the field of anti-corruption:
to resist all forms of corruption, including extortion and bribery.


Transtelecom's activities in the field of sustainable development are largely determined by the specifics of the telecommunications sector. To date, information technologies are embedded in almost all spheres of life of Transtelecom and have become the driving force behind the development of the company. the opportunity to use the most modern technologies in the telecommunications market combined with a high level of professional competencies allows the company to systematically improve the quality of work and life of Kazakhstanis.

Sustainable development is an integral element of Transtelecom's Business Strategy. This principle determines our approach to innovation, development, and the introduction of new products.

In accordance with the Charter of Transtelecom, the Board of Directors determines the priority areas of activity and development strategies of Transtelecom and approves the annual report of Transtelecom.

The Chairman of the Management Board and managing directors of the branches of Transtelecom are responsible for control, timely implementation of the Development Strategy and Development Plan of Transtelecom, as well as the implementation of principles in the field of sustainable development and reliable disclosure of information. the Chairman ensures effective activity of Transtelecom in the field of corporate social responsibility, ecology, occupational health and safety, including effective engagement with stakeholders of the company.


Social contribution
of Transtelecom


Item
UoM 2020 2021 2022
         
Employees        
Total number of employees persons 3,183 3,358 3,453
Labour costs mln KZT 10,602 11,955 14,767
Income per 1 employee mln KZT 21,505 25,201 24,229
Costs for Improvement of labour safety (medical examination, health and safety) mln KZT 77 71 70
State        
Income tax mln KZT 1,240 1,587 -2,031
Transtelecom JSC        
Membership fees, payments to trade unions, charitable programs mln KZT 52 48 92

Transtelecom provides jobs for more than 3,710 people. the employees of Transtelecom are the main component of sustainable growth, and the company pays special attention to creating favourable and safe working conditions. the Human Resources Policy of Transtelecom aims to increase human resource capacity, develop an efficient incentive system, and establish environments that promote employees' healthy development.

Transtelecom has developed documents regulating the company’s activities in the field of sustainable development, including the Corporate Governance Code, HR Policy, Environmental Protection, and is also developing a Corporate Social Responsibility Policy that defines the principles of social responsibility of the company. the introduction of energy-efficient and environmentally friendly technologies is a compulsory component of the short- and long-term plans of Transtelecom.

Transtelecom's activities in the field of sustainable development include improving working conditions, ensuring workplace safety, protecting the environment, assisting in the socioeconomic development of the presence regions, and raising the general standard of living.

Transtelecom strictly adheres to the economic, environmental, and social well-being of its stakeholders and considers this as an investment in the future.


Stakeholder
engagement

Implementing the principle of active dialogue with stakeholders, Transtelecom strives to ensure the highest level of openness and transparency of its activities. Transtelecom maintains active communications with all its stakeholders, providing timely and relevant information on all aspects of its activities and responding to stakeholder requests and wishes.

Approach to stakeholder
engagement


Stakeholder engagement is the key to creating long-term value, achieving strategic goals and enhancing a positive reputation for Transtelecom. Building positive relationships with internal and external stakeholders enables more equitable and sustainable social development, better risk and reputation management, and a thorough comprehensive evaluation of the business environment and market. It is crucial for us to understand how stakeholders view Transtelecom, as well as what they need and want from the company's social, environmental, and charitable initiatives.

Social partnership, mutually beneficial cooperation, respect, transparency, and trust are the basic rules that guide Transtelecom in any interaction with stakeholders.

The main principles and priorities of stakeholder engagement are reflected in the corporate documents: the Code of Corporate Ethics and the Corporate Governance Code of Transtelecom JSC. By establishing new and continuously improving existing corporate governance mechanisms and procedures, Transtelecom seeks to protect the rights and harmonize the interests of all stakeholders.


Stakeholder map

On the stakeholder map, three concentric areas of Transtelecom's influence on a particular stakeholder are distinguished:

• • •

Area of
authority/responsibility.

The stakeholders directly subordinate to Transtelecom have been identified in this area.

• •

Area of
direct influence.

In this area there are stakeholders directly influenced by Transtelecom.

Area of
indirect influence.

This area includes stakeholders who are indirectly influenced by the Company.

The key stakeholders of Transtelecom are
shareholders, trade unions, consumers,
suppliers, employees, government agencies, the media, and local communities.

The approach to interaction is based on the following principles:

  • regular constructive dialogue;
  • partnership;
  • mutually beneficial cooperation;
  • trust and sincerity;
  • publicity and transparency;
  • fulfilment of the obligations assumed.