Operational
Activities

Company services

Being one of the largest telecom operators in the Republic of Kazakhstan, Transtelecom specialises in providing a wide range of telecommunications and IT services.

1. Contact centre
   A service for processing requests and informing via voice communication channels, e-mail, fax, and Internet chats in the interests of the customer organisation or the parent organisation.
2. Cloud services
   IaaS Virtual Infrastructure is a versatile method for setting up your own, totally isolated virtual data centre (VDC), which will enable you to independently create, clone, modify, and control network settings for virtual servers.
3. E-archive
   A multi-user system designed to store electronic documents according to the archive file; it optimises the work of the archivist in terms of finding archival files.
4. Placement in the data centre
   Placement of equipment (server) in the company's data centres, including provision of power supply and communication channel.
5. Service-Desk
   Technical support and user support service.
6. ITSM platform for Service-Desk
   A platform for managing IT processes.
7. Outsourcing of organization and support of workplaces
   Outsourcing of maintenance and support organisations for computer hardware and laptops, licenced software.
8. Network organisation and support service
   Services for active and passive network equipment installation, configuration, and support.
9. Information security management system
   A set of technical and organizational measures aimed at ensuring information security and confidentiality of corporate data.
10. Information security consulting services
    
    • Consulting in the field of information security is a set of services provided to the customer in order to determine:
    • the organization's current (maturity) level of information security in accordance with industry standards, best international practises for providing information security, and the efficacy of addressing current threats to information security;
    • information security development, objectives and tasks to be solved, taking into account the strategic development goals of the organisation;
    • specific actions necessary to advance in the chosen area and achieve the goals and objectives.
11. Introduction of a distance learning and testing system
    Provision of comprehensive turnkey information technology work, including software supply, information system implementation, and equipment supply (if required), as part of the DLTS project.
12. Organisation of video conferencing systems
    Provision, organisation, and technical support of videoconferencing.
13. Implementation of projects of any complexity
    Project management for the implementation and commissioning of new or modified services in accordance with the needs of customers.
14. SAP
    
    • SAP ERP – enterprise resource planning system;
    • SAP HCM – human capital management and salary calculation system;
    • SAP BW is a system that provides collection, storage, and management of data used to build corporate reporting;
    • SAP BO – is a unified analytical platform for sophisticated data analysis and visualization;
    • SAP CRM – customer relationship management system;
    • SAP HANA – high-performance NewSQL platform for data storage and processing;
    • SAP S/4 HANA – high-performance NewSQL platform for data storage and processing.
15. Technical support of IT infrastructure
    Services of technical support for IT infrastructure, including such equipment as servers, storage, switching, and life support (air conditioners, UPS).
16. Long-distance and international communication services
    Organization of telephone connection between users located on the territory of different countries.
17. SIP telephony
    Voice signal transmission services over the Internet or over any other IP networks.
18. SIP-trunk
    A SIP trunk is a virtual communication channel between a company providing digital telephony services and a customer station. It allows you to connect the required number of phone numbersв.
19. Telegraphic communication
    Services for the long-distance transmission of alphanumeric messages (telegrams), which must be recorded at the point of reception, using wired or wireless electrical signals. A distinctive feature is documentary: the message is delivered to the addressee in the form of printed (less often handwritten) text.
20. Providing access to the internet using adsl technology
    ADSL technology allows to use the telephone simultaneously with data transmission. It ensures the transmission of voice traffic with simultaneous data transmission via asymmetric data channel.
21. Providing access to the internet using FTTB/FTTX/GPON technology
    Internet access via optical fibre, which reaches the border of the building, optical penetration to the subscriber, i.e., the ability of the optical node to provide access to an average of 100-250 subscribers.
22. Providing access to the internet via ethernet technology
    Internet access services over ETHERNET technology support data transfer rates of up to 100 GB per second.
23. Rent of IP VPN channels (VPN) communications
    Creation of a geographically distributed, secure corporate data network for customers. organisation of secure corporate IP networks based on IP/MPLS technology. the service enables you to connect organizational structural divisions (association of offices) or networks of businesses/partners in the city, in regional settlements, as well as throughout the territory of the Republic of Kazakhstan and abroad.
24. Rental of digital channels
    Data transmission services with point-to-point topology between geographically distributed offices of the customer's company, Nx64kbps bandwidth and the necessary end equipment.
25. Rental of data transmission channels when connecting via satellite stations
    Data transmission services of any type throughout the territory of the Republic of Kazakhstan based on satellite systems.
26. Joining the telecommunica-tions network of the society of telecommunications networks of fixed-line telephone operators
    Services for the connection of a third-party telecommunications operator to Transtelecom's network for the provision of telephone communication services.
27. Connection to the law enforcement support system control panel
    Services for connecting customers/third-party operators to the LESS control panel on Transtelecom's telecommunications network.
28. International transit
    The service is built on its own DWDM backbone and implemented on one of the country's largest fiber-optic communication line (FOCL), with a length of more than 24 thousand km.
29. Peer-to-peer
    An agreement between internet service providers to exchange traffic between their networks and the technical interaction that implements this agreement: connecting networks and exchanging network routing information via the BGP protocol.
30. TTC TV interactive TV platform
    The platform includes all the necessary components to deploy a modern and scalable interactive TV service, from transcoding to cdn and client applications for all popular devices.

Main goals
and objectives
for 2023

In accordance with the Roadmap for 2023, Transtelecom has set forth the following objectives:

• To create an automated customer-oriented platform;
• To improve service;
• To modernize and develop the local network.

For B2KTZ segment:

• To increase sales of communication services
• To improve the quality of service provision
• To prevent a decrease in cash flows for basic services

For B2R segment:

• To digitalize the processes of rendering services

For B2B and B2G segments:

• To improve the efficiency and competence of employees;
• To increase profitability on telecommunication and IT projects.

For B2C segment:

• Increasing the level of customer satisfaction to provide subscribers with quality services and customer care services;
• Development of the local branch network to increase revenues and subscriber base;
• Development of the partner network by building trusting partner relations on mutually beneficial terms;
• Optimisation of internal processes to systematise the work of the retail business development segment.

For new services and solutions:

• Determination the most popular SaaS products for localisation
• Formation of a strategy for expanding the IaaS portfolio and self-service.
• Creation of partner SaaS and software datamart by subscription.
• Automation of the operation of connecting, disconnecting and configuring new services, minimizing manual labour in these business processes and increasing the possibility of self-service systems.

By internal transformations:

• To develop a standardised policy for working with partners providing projects;
• TO form of the "roadmap" of the product policy and the regulations for its regular revision.
• To finalize billing to the required functionality or switch to a new billing;
• To cascade KPIs into subdivisions and individual employees;
• To form and introduce a motivation system linked to the KPI system;I
• To introduce the practise of rolling planning with a 3-5-year horizon

By the end of 2022, the operator business has achieved the following indicators:

1. The total purchased capacity of external Internet channels has been increased by 10%, while the cost per 1 Mbit/s has been reduced by 10%.
2. Internet traffic exchange service (Peering with the network of Transtelecom) has been implemented, which is designed for large operators of the RoK and allows reducing the load on external Aplinks and delays on content within Kazakhstan.