"Sustainability" is a kind of development that meets the needs of the present, but does not threatens the ability of future generations to meet their own needs," the United Nations International Commission on Environment and Development formulated this definition in 1987 and it is the guide for the Company in its activities.

The Company's actions towards sustainable development are largely determined by the specifics of the telecommunications sector. To date, information technology has been integrated to almost all areas of the Company's life and has become a driving force for society development. The ability to use advanced technologies on the telecommunications market in combination with a high level of professional competencies allows the Company to systematically improve the quality of work and life of people of Kazakhstan.

Sustainable development is an integral element of the business strategy of Transtelecom JSC. This principle defines our approach to innovation, development and implementation of new products. The Chairman of the Management Board of the Company, the Board of Directors and the Management Board of Transtelecom JSC jointly carry out strategic leadership in sustainability, while specialists from among employees implement specific programs and initiatives.

Transtelecom JSC gives job to more than 3000 people. Employees of the Company are the main component of sustainable growth, and the Company pays special attention to favorable and safe working conditions. HR policy of the Company is aimed at strengthening the human resources, building an effective system of motivation and creating conditions for the full development of personnel. Transtelecom JSC has the sustainability-regulating documents such as Corporate Governance Code, the HR Policy, the Environmental Policy, and the Corporate Social Responsibility Policy that defines the principles of the Company's social responsibility. The introduction of energy-efficient and environment friendly technologies is an obligatory component of the short- and long-term plans of Transtelecom JSC.

Transtelecom JSC's actions towards sustainability include the creation of favorable working conditions, assurance of safety in the workplace, environmental protection, socio-economic development of presence regions and populations' life quality improvement. The Company strictly adheres to the principles of economic, environmental and social well-being of its stakeholders and believes this to be an investment in the future.

Implementation of sustainability principles is performed within the frameworks of interaction of the HR Development Department, Organizational Development Department and OHS Department.

HR Development department (hereinafter- HRD) cover socially important issues from sustainability point of view. Among them, the key issues are: personnel development and training, creation of a productive and pleasant working environment, support and motivation of employees. To monitor the successful implementation of sustainability principles, as well as identify potential areas for improvement, the HRD conducts annual surveys and questionnaires of the Company’s employees.

Operational control in the field of occupational health and safety as well as environmental protection is performed by the Organizational Development Department, Occupational Health and Safety Department, which provide methodological support, supervision and overall coordination of Labor and Environmental Protection Service in all structural divisions of the Company. Moreover, the Organizational Development Department collects and analyzes data on the results of environmental monitoring at the Company's enterprises and draws up a report based on the results of this work, which is subsequently submitted to the Quality Council.

All structural subdivisions of Transtelecom JSC have the OHS Service and Environmental protection service. All SDs regularly conduct comprehensive and targeted inspections.